Valyzen — Privacy Policy

This policy describes how Valyzen (“we”, “us”) collects, uses, and protects your information. It covers two things: the valyzen.ai website (the company site, including the audit request form) and the Valyzen Travel mobile apps and travel-booking services (Android and iOS), in every country where they are available, including India and the United States.

This website (valyzen.ai)

• Audit and contact requests — when you submit the request form we collect the name, work email, company, and message you enter. We use them only to respond to your request and scope the engagement. They are not used for marketing and are not shared with third parties for their own purposes.
• Analytics — with your consent, we use Google Analytics and PostHog to understand how the site is used (pages viewed, referring site, approximate region, interaction events). These tools load only after you accept analytics in the consent notice; if you decline, no analytics scripts run. We do not use advertising trackers, and we do not sell or share your personal information.
• Stored preferences — your consent choice is kept in your browser’s local storage so we do not ask on every visit. Clearing site data resets it.

Valyzen Travel apps and booking services

• Account information — your email address (used for passwordless sign-in codes) and name.
• Traveler and booking details — passenger names, dates of birth, gender, phone numbers, nationality, and travel-document details (such as passport number, issuing country, and expiry) where required by airlines for ticketing; your flight searches are used only to serve live results, and your bookings and cancellations are stored so you can view and manage your trips.
• Payment information — card entry is handled entirely by our payment processors (Stripe in the United States, Razorpay in India). We never see or store your full card number; we retain only a tokenized payment reference, and (if you save a card) its brand and last four digits.

The apps do not collect your location, contacts, photos, files, browsing history, or advertising identifiers, and contain no advertising or third-party analytics SDKs. We do not sell your personal information, and we do not share it with third parties for their own marketing.

How we use it

• To respond to audit and contact requests you send from this website.
• To sign you in to Valyzen Travel (one-time email codes; we never store passwords).
• To search, price, book, ticket, change, and cancel flights — which requires sharing passenger and document details with our flight suppliers and the operating airlines.
• To process payments and refunds through our payment processors.
• To send transactional email (sign-in codes, booking confirmations, cancellation and refund notices). We do not send marketing email without your consent.

Where your data lives

Our services run on Amazon Web Services in the United States (us-west-2, Oregon), with Indian booking services also served from AWS in India (ap-south-1, Mumbai). Data is encrypted in transit (HTTPS everywhere) and at rest; travel-document numbers are additionally encrypted with a dedicated key-management service before storage. Service providers that process data on our behalf: AWS (hosting), Stripe and Razorpay (payments), Google Analytics and PostHog (website analytics, consent-gated), and our flight-supply partners and the airlines you book with (ticketing).

Retention and deletion

Contact-form submissions are kept only as long as needed to handle your request and any engagement that follows. Your Valyzen Travel profile, saved travelers, saved travel documents, and saved cards are kept until you delete them or delete your account. You can delete your account at any time in the app (Account → Delete account) — this permanently erases your profile data, saved travelers, travel documents, and saved cards, revokes access tokens, and removes your sign-in identity. Completed booking and payment records are retained as financial records, as required for tax, accounting, and fraud-prevention purposes, but are no longer linked to a live account. You can also request deletion without the app — see valyzen.ai/account-deletion.

Your rights

Depending on where you live — including under India's Digital Personal Data Protection Act, the EU/UK GDPR, and US state privacy laws such as the CCPA — you may have rights to access, correct, delete, or receive a copy of your personal data. To exercise any of these, email support@valyzen.com from your account email. We respond to verified requests within 30 days.

Children

Valyzen Travel accounts are for adults (18+). Child and infant travelers may be added to a booking by the accountholder solely for ticketing purposes.

Changes and contact

We will update this page when our practices change and revise the date above. Questions: support@valyzen.com.